Website Terms of service

WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT mrsweep.online. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

Our contact details are as follows:

Mr Sweep
13 The Birches
Cheadle
Staffordshire

Tel: 01438 815 277

Sales enquiries
email: info@mrsweep.online

General enquiries
email: info@mrsweep.online

Chimney Sweeping & Related Services: Terms and Conditions. Last Review Date: 05/01/2020

1. Introduction

Welcome to Mr.Sweep. By accessing or using our Website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, you must not use our Website or our services.

These Terms govern the use of our services, as well as your interaction with our Website.

Services Offered: We offer a range of chimney services, including chimney sweeping, inspection, maintenance, repair, and safety checks for residential and commercial properties.

2. Services

Our services include the following:

Chimney Sweeping: Removing soot, debris, and blockages from chimneys and flues.
Chimney Inspections: Inspecting chimneys and fireplaces for safety, structural integrity, and compliance with local fire codes.
Chimney Maintenance and Repair: Conducting repairs on damaged chimneys, including relining, brickwork repair, and sealing.
Safety Checks: Ensuring that your chimney and fireplace are safe to use.
Flue Cleaning and Maintenance: Cleaning and maintaining the flue systems to ensure optimal performance and safety.

We reserve the right to modify, suspend, or discontinue any of our services at any time without prior notice.

3. Booking and Appointment

Appointment Scheduling: Appointments can be scheduled via our online booking form, by phone, or email. We will confirm your service request via email or phone. A valid email address and phone number are required to book.
Appointment Confirmation: A booking confirmation email or text will be sent once your appointment is successfully scheduled.
Service Availability: We offer services based on availability. While we strive to accommodate your preferred dates, we cannot guarantee immediate availability and may suggest alternate times.
Late Arrivals: We ask that you be available at the agreed time. If our technician arrives and no one is available to provide access to your property or the work area, we may charge a missed appointment fee of £25.00 and reschedule your appointment.
Service Duration: The time required to complete chimney sweeping and related services will depend on the condition of the chimney and other factors. We estimate services will take between [45mins-1hour], but this may vary.

4. Payment

Payments are due upon completion of the service, unless otherwise agreed upon.
Pricing: All prices are subject to change without notice. Final pricing will be confirmed during the booking process or after an initial on-site inspection. Some services, such as repairs or additional services, may be priced based on the complexity of the work.
Estimates: Any quotes or estimates provided before service are non-binding unless specified otherwise. Actual charges may vary depending on the condition of the chimney, any unforeseen repairs, or additional services required.
Payment Terms: Full payment is required at the time of service unless prior arrangements have been made. We reserve the right to charge interest on any unpaid amounts after 30 days.
Refunds: We will issue a refund if a service is canceled within 48 hours of the scheduled appointment. Refunds are not available for services rendered.

5. Customer Responsibilities

Access to Property: You must provide clear access to the chimney, fireplace, or flue area and ensure that there is adequate space for our technicians to perform their work. This includes removing furniture, debris, or personal items from the work area.
Pre-Service Requirements: It is your responsibility to ensure that there are no pets, children, or other obstructions in the work area.
Safety Precautions: If any hazardous materials or unsafe conditions are discovered during the service (e.g., mold, vermin infestation, carbon monoxide leaks, structural instability), we may suspend the service for safety reasons. You will be notified of the issue, and further action may be recommended.
Property Protection: We take reasonable care to protect your property during the service. However, we are not liable for damage resulting from pre-existing conditions, such as unstable surfaces or structural damage that was not previously disclosed.

6. Service Limitations

Pre-existing Conditions: We are not responsible for any pre-existing damage or conditions that may affect the performance of our services. For example, if a chimney has a structural issue or blockage that is not visible or detectable without specialized equipment, we are not liable for the discovery or subsequent repairs.
Service Results: We do not guarantee the complete elimination of all creosote or soot, especially in cases of heavy build-up or long-term neglect. We will make every effort to clear your chimney to the highest possible standard.
Unforeseen Issues: Should we encounter unexpected issues, such as inaccessible chimneys, unsafe conditions, or structural damage, we may need to revise the scope of work and provide a new estimate. You will be informed and must approve any changes before work continues.

7. Warranty and Liability

Service Warranty: We offer a limited warranty for the chimney sweeping service. If you are unsatisfied with the quality of the work within [7-14] days, please contact us, and we will re-assess the situation.
Liability Limitations: Our liability is limited to the amount paid for the specific service rendered. We are not liable for any indirect, consequential, or incidental damages arising from the performance of the service.
Insurance: We carry appropriate insurance coverage, e.g., general liability insurance to protect against any damages that may occur during the performance of our services. We recommend that you also ensure your property is adequately insured for any unforeseen issues.

8. Privacy and Data Protection

We respect your privacy and are committed to safeguarding your personal information. We only collect and use personal information as described in our Privacy Policy, which outlines how we collect, use, and protect your data.

Information Collection: When you book a service or contact us, we collect personal information such as your name, contact details, service history, and payment information.
Data Retention: We retain your information for as long as necessary to provide our services and for legal or accounting purposes.

9. Intellectual Property

Website Content: All content on our Website, including logos, images, text, graphics, and trademarks, are the property of Mr Sweep and are protected by copyright laws. You may not use, reproduce, distribute, or display any of this content without prior written permission from us.
Customer Content: By submitting any feedback, testimonials, or reviews to us, you grant us the right to use your content for marketing purposes, including on our Website and social media platforms.

10. Customer Reviews and Feedback

We encourage customers to leave reviews and feedback. By submitting a review, you agree that:

Your review will be honest and based on your personal experience.
We may edit or moderate reviews for clarity and appropriateness.
You grant us permission to use your review for marketing purposes, including on our Website and in advertising materials.

11. Indemnification

You agree to indemnify and hold harmless Mr Sweep, its employees, agents, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from:

Your use of our services.
Any breach of these Terms and Conditions.
Any claims made by third parties arising from your actions or negligence.

12. Governing Law and Dispute Resolution

Initial Contact: If you are dissatisfied with any service outside the chimney sweeping scope or believe there has been a mistake, we request that you contact us within 90 days from the date of the service. This will allow us to address the issue promptly and work towards a resolution.
Resolution Process: Upon receipt of your complaint or dispute, we will make reasonable efforts to investigate and resolve the issue in a manner that is fair to both parties. We may offer:
A reinspection or follow-up service at no additional charge, where applicable.
A partial or full refund, depending on the circumstances and at our discretion.
An alternative resolution that addresses the concern raised.
We aim to provide a resolution within 7 business days of receiving your inquiry.
Dispute Beyond 90 Days: Any disputes or complaints that are not raised within 90 days of the service completion will not be eligible for resolution through our dispute process. Mr.Sweep or its employees will NOT be held liable for any issues or complaints raised after this 90-day period. We encourage you to reach out as soon as possible to ensure we can address your concerns.
Costs of Dispute Resolution: Any costs or fees associated with mediation or arbitration (including but not limited to the fees of the arbitrator) will be borne by the party that initiates the dispute resolution process unless otherwise ordered by the mediator or arbitrator. However, each party is responsible for its own legal fees and expenses, regardless of the outcome, unless otherwise agreed upon.
By accepting these Terms and Conditions, you agree to this dispute resolution process. This helps us resolve issues as efficiently as possible while ensuring that both parties are treated fairly.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our Website. You are encouraged to review these terms periodically. Continued use of our services constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us.

1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we begin processing your order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order: where goods are not available; where we cannot obtain authorisation for your payment; if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.

3. PRICING

3.1 Our prices include VAT.

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out on our delivery information page and during our online checkout.

3.3 Our prices are reviewed periodically.

4. CANCELLATION AND RETURNS POLICY

4.1 Under The Consumer Contracts Regulations 2013, you may choose to cancel your order for any reason up to 14 days from the date you receive the goods. Once you have cancelled your order, you have a further 14 days to return the goods to our warehouse.

4.2 To cancel your order, please contact us using the details provided in our Returns Policy here

4.3 The cost of returning goods to us shall be borne by you even if the products have not reached your address, and unless they are delivered damaged, faulty, or not as described.

4.4 Your rights under The Consumer Contracts Regulations 2013 to cancel your order within 14 days will not apply to any products we have made or customised specifically for you.

4.5 We will issue a full refund of the amount paid as soon as possible after goods are returned.

4.6 If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we may charge for the reduction in value.

4.7 Your statutory rights are not affected.

5. LICENCE

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis: no documents or related graphics on this Website are modified in any way; no graphics on this Website are used separately from accompanying text; and any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. SERVICE ACCESS

6.1 While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. VISITOR MATERIAL AND CONDUCT

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. LINKS TO AND FROM OTHER WEBSITES

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: you do not remove, distort or otherwise alter the size or appearance of the Mr Sweep logo; you do not create a frame or any other browser or border environment around this Website; you do not in any way imply that we are endorsing any products or services other than our own; you do not misrepresent your relationship with us nor present any other false information about us; you do not otherwise use any Mr Sweep trade marks displayed on this Website without our express written permission; you do not link from a website that is not owned by you; and your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9. REGISTRATION

9.1 To register with MrSweep.online you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. GOVERNING LAW AND JURISDICTION

10.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

10.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

11. MISCELLANEOUS

11.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

11.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.