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Shipping policy

Delivery Information

We offer FREE delivery for all orders over £300 to UK mainland addresses.

Delivery charges to UK mainland addresses for orders under £300 depend on the size and weight of the items ordered:

  • £2.99 for post

  • £4.99 for parcels

  • £25.00 for items requiring a pallet

Please note that these charges exclude the Scottish Isles and Highlands and specific postcodes advised during checkout. Contact our Customer Service team with full delivery address details for a quotation. We do not deliver to Northern Ireland.

How delivery works

All of our products vary in size and weight, from small parts and accessories to large appliances, with the delivery method  dependent on the size and/or weight of the items on your order. Goods may therefore be delivered by Royal Mail, DPD or via a local pallet delivery service in your area. Where applicable, delivery charge for your order will be applied at the checkout. Once your order has been despatched from our warehouse, you will receive an email confirming that goods are on the way. For palletised goods, your local depot will contact you in advance to arrange a suitable delivery day (Monday to Friday). In a small number of postcode areas where we are unable to arrange this call-ahead service, you will be provided with contact information allowing you to check your delivery date with the depot directly. The specific arrangements for your order/postcode will be confirmed in your dispatch email after we have booked your pallet with the carrier.

Typical delivery of wood-burning stoves and other appliances

All our in-stock stoves are delivered by pallet within 5 - 7 working days of your order being placed (please contact us for availability on "Pre-Order Now" items). We understand that it is important to have a clear idea of when to expect the delivery so that you can make arrangements to take delivery of goods. Unfortunately, due to the nature of these deliveries, it is not possible to give an exact delivery date until the local carrier has received the goods.

Please keep in mind that all palletised deliveries are kerbside only. Drivers will have a tail-lift to unload goods from the vehicle, and a pump truck to move them from the vehicle to your front door.

With our kerbside delivery service there will be one driver and we suggest you have at least one other person present to assist. The driver will move the goods to the nearest accessible wheel point depending on access. Drivers are not insured to bring goods inside the property, but deliveries can be wheeled into a garage for example.

Examples of areas we cannot deliver to are: gravelled drives, narrow lanes, grassed lawns, steep drives, narrow gateways or up/down steps. Please note that drivers are not insured to bring palletised goods into the property, across uneven terrain or up steps, so please do make provision for the stove or pallet to be moved to your preferred storage location on the day of delivery. Please contact us as soon as possible if there will be any problems with access and we may be able to make alternative delivery arrangements.

Offshore and island deliveries

Unfortunately, we are unable to deliver to postcodes beginning with "BT" or any addresses in Northern Ireland or Republic of Ireland. For orders to other offshore or outlying UK addresses, please contact us by email or phone with the full delivery address details to obtain a quotation.

Out of stock orders

Are you interested in an item that is currently out of stock or on pre-order? Please contact us by email or telephone via the details below for an estimate on how soon the item(s) can be delivered to you.

Delivery questions?

If you have any queries or questions relating to the information above or any other queries about delivery, feel free to call us on 07380 805 327 or email

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